Privacy Policy

Information We Collect

We collect different types of information depending on how you work with us. Here's what that looks like in practice:

Business Information You Provide

• Contact details when you reach out — name, email, phone number, company name
• Business account information when you sign up for our services
• Payment and billing information for service subscriptions
• Communication records from emails, calls, and support tickets

Financial Integration Data

This is the core of what we do. When you connect your financial systems to our platform, we access and process:

• Transaction records and financial statements
• Account balances and historical financial data
• Payment processing information
• Integration credentials and API access tokens
• Synchronization logs and data mapping configurations

Technical Information

Our systems automatically collect certain technical data to keep things running smoothly:

• IP addresses and device information
• Browser type and operating system details
• Usage patterns and feature interactions
• Error logs and performance metrics
• Session data and authentication records

How We Use Your Information

We're not in the business of selling data or stuffing your inbox with promotions. Here's what we actually do with your information:

Purpose	What This Means
Service Delivery	Processing your financial data integrations, synchronizing information across systems, maintaining data accuracy
Account Management	Setting up and maintaining your account, processing payments, providing customer support
Security and Fraud Prevention	Monitoring for unauthorized access, detecting unusual activity, protecting against security threats
Service Improvement	Analyzing usage patterns to improve features, fixing bugs, optimizing performance
Legal Compliance	Meeting South Korean financial regulations, responding to legal requests, maintaining required records
Communication	Sending service updates, responding to inquiries, providing technical support

Data Protection and Security

Financial data deserves serious protection. We've built our systems with multiple layers of security:

• Access controls limiting who can view sensitive information
• Regular security audits and vulnerability assessments
• Secure data centers with physical and network protection
• Employee training on data handling and privacy practices
• Incident response protocols for potential breaches
• Regular backups stored in geographically separate locations

That said — no system is completely invulnerable. We monitor constantly and respond quickly if something goes wrong, but absolute security doesn't exist in the digital world.

Data Sharing and Disclosure

We don't sell your data. Period. But we do share information in specific situations:

Service Providers

We work with carefully vetted partners who help us deliver our services:

• Cloud hosting providers for infrastructure
• Payment processors for billing
• Email service providers for communications
• Analytics tools for service improvement

These providers only access data necessary for their specific function and are contractually bound to protect your information.

Legal Requirements

We may disclose information when legally required to:

• Comply with South Korean court orders or legal processes
• Respond to government requests from financial regulators
• Protect our legal rights or defend against claims
• Prevent fraud or investigate security incidents

Business Transfers

If RadiantFlareOn is acquired or merged with another company, your information would transfer as part of that transaction. We'd notify you before any such change affects how your data is handled.

Your Rights and Control

Under South Korean privacy law, you have specific rights regarding your personal information. Here's what you can do:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days in a readable format.

Correct Inaccurate Information

Found something wrong? Let us know and we'll update it. For account information, you can make many corrections directly through your dashboard.

Request Deletion

You can ask us to delete your personal information. We'll honor this unless we need to retain data for:

• Completing transactions you've authorized
• Meeting legal or regulatory requirements
• Resolving disputes or enforcing agreements
• Protecting against fraudulent activity

Withdraw Consent

Where we rely on your consent to process data, you can withdraw that consent. This won't affect processing that occurred before withdrawal.

Object to Processing

You can object to certain types of data processing, though this might affect our ability to provide some services.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. Here's our general approach:

Data Type	Retention Period
Active Account Data	Duration of service relationship plus 90 days
Financial Transaction Records	5 years from transaction date (regulatory requirement)
Communication Records	3 years from last contact
Technical Logs	12 months from creation
Marketing Information	Until you unsubscribe or request deletion
Legal Documents	7 years (legal requirement)

After these periods, we securely delete or anonymize your information so it can no longer identify you.

International Data Transfers

Our primary infrastructure is located in South Korea. But some of our service providers operate globally, which means your data might be processed outside South Korea.

When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by South Korean authorities
• Verification that receiving countries provide adequate data protection
• Additional security measures for sensitive financial information
• Regular audits of international data handling practices

Cookies and Tracking

Our website uses cookies and similar technologies. Most are essential for the service to work, while others help us improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for login, security, and basic functionality
• Performance Cookies: Help us understand how people use our service
• Functional Cookies: Remember your preferences and settings

You can control cookie settings through your browser, though disabling essential cookies will prevent you from using certain features.

Children's Privacy

Our services are designed for businesses and aren't intended for individuals under 18. We don't knowingly collect information from children. If we discover we've inadvertently collected such data, we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top shows when we last revised this policy. Continuing to use our services after changes take effect means you accept the updated terms.

South Korea Privacy Compliance

We comply with the Personal Information Protection Act and other relevant South Korean privacy regulations. This includes:

• Obtaining proper consent before collecting personal information
• Appointing a Data Protection Officer for privacy oversight
• Conducting regular privacy impact assessments
• Maintaining records of data processing activities
• Reporting data breaches to authorities within required timeframes
• Providing clear privacy notices in Korean when required